Booking Policies & Associated Fees
Booking Overview:
How to Book Classes:
- Use our Chatham Works app - the easiest way to book and manage your account.
- Online by logging into your profile via the "Login" links on our website.
- Use the Mindbody app.
We're happy to assist. Stop by the Front Desk, call us at 508-469-0123, or text us at 508-709-1401 and we'll get you set up.
💡 TIP: To see how many classes you have left for the month (or on a class pass), you can check your profile page in the Chatham Works app, or log in and check your account page online.
Booking Window: The Class / Open Gym booking window opens at midnight 14 days prior to the day of the class or Open Gym slot, and closes 30 minutes before the class/slot start time.
Waitlist / Notifications: If a class is full, you are encouraged to sign up for the Waitlist. If a spot does open up, you will get a notification text or email asking you to confirm that you want the spot.
- Text START to 781-332-4043 to make sure you're set up to receive text messages for appointment reminders and waitlist notifications.
- Please make sure your communication preferences are set up to receive account management, reminder, and newsletter communications via both text and email by logging into your profile here.
Note: Any class that does not have at least THREE people signed up by three hours prior to the class start time is subject to cancellation. We will notify you via email if a class is cancelled due to insufficient sign-ups.
Please contact the Front Desk with any questions, or to inquire about class availability.
Cancellations & No-Shows:
- Personal & Semi-Private Training: You must cancel or reschedule at least 24 HOURS before your session. You will be CHARGED IN FULL for all no-shows or late cancellations / reschedules.
- Fitness Classes: You must cancel or reschedule at least 12 HOURS before your session. THE WORKS - Unlimited Members will be charged a $15 fee for all no-shows or late cancellations. Other THE WORKS Members and Class Pack holders will have a class credit deducted.
- Physical Therapy, & Workshops: You must cancel or reschedule at least 48 HOURS before your session. You will be charged 50% of the full cost for all no-shows or late cancellations / reschedules.
* All Annual members get ONE excused Class Late Cancel / No-Show every 45 days.
Please note that we regularly grant forgiveness without penalty for legitimate emergencies like medical matters, etc.
If you need to late cancel or miss a scheduled class or session, it is your responsibility to call or email us with an explanation within 24 hours should you wish to be considered for forgiveness. Email us at: info@chathamworks.com or call us at: 508-469-0123. THANK YOU!