COVID-19 RELATED POLICIES
COVID-19 RELATED POLICIES AND PROCEDURES
Prior to Your Arrival
★ Please do not come if you aren’t certain that you can pass our COVID-19 Screening Process (see below).
★ Please stay home if you’re experiencing frequent coughing or sneezing due to allergies, as this could make others uncomfortable.
★ Please complete our revised online Waiver form, which is available HERE, prior to your arrival.
★ Please use the restroom before you leave home to reduce the chance that you’ll need to use it here.
★ Please bring:
- Your mask
- A clean gym towel
- A sanitized mat (if appropriate for class)
- Your (clean) water bottle
- A small, clean, non-porous bag to hold your towel and mask during your class/workout so you’re not placing a “used” item on the floor.
Arrival, Screening, & Check-In
★ Please plan on arriving 5-10 minutes prior to your class, but bear in mind that you may not wait in the front desk/lobby area.
★ Please be wearing your mask when you arrive, and sanitize your hands immediately - preferably prior to entering the building.
★ Everyone* who enters the building must undergo a COVID-19 Screening process which will be performed by a staff member. When possible - we will be performing the screening process outside on our porch at a kiosk. (*People entering purely for Retail are not required to undergo screening.)
★ Our COVID-19 Screening process includes:
- A temperature check using a no-touch thermometer. If the recorded temp is greater than 100.0 degrees, the person is not allowed on the premises.
- Answering the screening questions listed below. If you answer “YES” to any question, you will be denied entry and asked to immediately leave the premises.
- Have you been in close contact with a confirmed case of COVID-19 within the last 2 weeks?
- Are you or a member of your household required to either produce a negative COVID-19 viral test result or self-quarantine for 14 days due to travel outside of the "Lower Risk States", as defined in the updated Massachusetts COVID-19 Travel Order? If so, you may not enter our facility or participate in Outdoor Fitness until you / your household member has satisfied the requirements of the revised order.
- Have you recently experienced ANY of the following within the last 48 hours: cough, shortness of breath, sore throat, loss of taste or smell, vomiting, or diarrhea?
(For more information about our privacy policies, including how we handle information we gather during COVID-19 Screening, please click here.)
★ Once you have passed screening, you will be checked in.
We are moving to a touchless check-in process. Once you have completed screening you may check-in yourself using our app, or be checked in by a staff member.
★ Once you are checked in, please proceed to your designated class/training area.
Please Note ...
✓ The COVID-19 Screening process is mandatory for all Staff, Fitness & Coworking customers, and contractors who enter our building.
✓ All Indoor Fitness offerings - including Open Gym - now require advanced reservations. You can book via our Chatham Works app, our website, the MindBody app, or by calling us at 508-469-0123. Walk-ins for Open Gym will be accepted on an "as available" basis, but cannot be guaranteed and the time available to you may be limited based on existing reservations. Therefore we strongly encourage you to book ahead of time.
✓ Wear your mask at all times unless engaged in high intensity exercise.
✓ Maintain 6+ ft. social distancing at all times while wearing a mask, or 14 ft. without a mask.
✓ Wash/sanitize your hands well and often, including:
→ Upon arrival (ideally before entering the building)
→ As required during your class/workout
→ After your workout
→ After using the restroom (obviously!)
✓ Observe directional and distancing signage while inside the facility, and cooperate with Staff instructions regarding spacing and other safety considerations.
✓ Do not use equipment that is marked as unavailable for use.
✓ Until further notice, all classes will be "workout in your own space", with no sharing of equipment during the class.
✓ Please do your part to help keep our facility safe by properly cleaning all equipment you've used once you're done with it.
✓ Be respectful of our staff and other members, and bear in mind that these are completely unprecedented - and less than ideal - circumstances for all of us.
✓ Please address any/all concerns to the Front Desk, or to Management.
TRAINING, CLASS, & OPEN GYM CANCELLATION POLICIES & FEES:
Even during normal times, late cancellations and no-shows can negatively impact our business, and make it hard for other members to take advantage of the services we provide. The operational and spacing constraints we face due to COVID-19 make these considerations even more pressing. Therefore to protect the interests of all our members - and our interests as a business - we will be strictly enforcing these policies:
- Personal, Semi-Private, & Small Group Training: You must cancel or reschedule at least 24 HOURS before your session. You will be CHARGED IN FULL for all no-shows or late cancellations / reschedules.
- Indoor Fitness Classes: You must cancel or reschedule at least 24 HOURS before your session. You will be charged a $15 fee for all no-shows or late cancellations / reschedules.
- Outdoor Fitness Classes: You must cancel or reschedule at least 24 HOURS before your session. You will be charged a $10 fee for all no-shows or late cancellations / reschedules.
- Open Gym: You must cancel or reschedule at least 2 HOURS before your session. You will be charged a $10 fee for all no-shows or late cancellations / reschedules.
- Nutritional Consulting, Functional Physical Therapy, & Workshops: You must cancel or reschedule at least 48 HOURS before your session. You will be charged 50% of the full cost for all no-shows or late cancellations / reschedules.